WHO IS IT FOR?
The Crisis Text Line is for anyone who is in crisis. It provides a person, at the end of the line, who is ready to listen, without you even speaking.
Text REACH to 741 741 from anywhere in the US to text with a trained Crisis Counselor. Crisis Text Line trains volunteers to support people in crisis. With over 100 million messages processed to date, we’re growing quickly, but so is the need.
of texters who experience stress and anxiety mention relationships
texters who are under the age of 13 years
texters who share information that has never been shared before
texters who identify as LGBTQ+
CRISIS TEXT LINE
Text REACH to 741 741 to reach 24/7 support.
WHAT CAN I EXPECT?
First, you’re in crisis. That doesn’t just mean suicide: it’s any painful emotion for which you need support. You text us at 741741.
Your opening message can say anything: The REACH opt-in word just helps us know where people are learning about us!
The first two responses are automated. They tell you that you’re being connected with a Crisis Counselor, and invite you to share a bit more.
About Our Crisis Counselors
The Crisis Counselor for KidsMatter’s Crisis Text Line is a mental health professional. They can provide support, but not medical advice.
Pardon Any Wait
It usually takes less than five minutes to connect you with a Crisis Counselor. (It may take longer during high-traffic times).
When you’ve reached a Crisis Counselor, they’ll introduce themselves, reflect on what you’ve said, and invite you to share at your own pace.
You’ll then text back and forth with the Crisis Counselor. You never have to share anything you don’t want to.
We Are Good Listeners
The Crisis Counselor will help you sort through your feelings by asking questions, empathizing, and actively listening.
Where We Hope We End
The conversation typically ends when you and the Crisis Counselor both feel comfortable deciding that you’re in a “cool,” safe place.
WE are HERE for YOU
TEXT REACH to 741 741.